Last updated on October 16, 2026
Terms & Conditions
360Me Terms and Conditions
Please read these Terms and Conditions carefully before using the 360Me website, application or services.
By accessing or using the 360Me website, iOS application or any related service, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Services.
1. About These Terms
These Terms and Conditions (“Terms”) govern your access to and use of:
- The 360Me website at join360.me
- The 360Me iOS application
- Any content, features, tools or services made available by 360Me
If you use the 360Me iOS application, the End User Licence Agreement (“EULA”) also applies. The EULA and these Terms should be read together.
By using the Services, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
2. Who We Are
The Services are operated by DocMe Technologies Ltd, trading as 360Me, a company registered in England and Wales
| Detail | Information |
|---|---|
| Company number | 13475088 |
| Registered office | Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom |
| UK VAT registration | GB399070263 |
| Data Protection registration | ZB197766 |
| General enquiries | hello@the360.me |
| Privacy and data requests | DPO@join360.me |
References to “360Me”, “we”, “us” or “our” mean DocMe Technologies Ltd.
3. Our Services
3.1. Platform Overview
360Me is a personalised health and wellness platform that helps users understand their lifestyle and build routines around movement, nutrition and rest.
Depending on the version of the Services, features may include:
| Detail | Information |
|---|---|
| Onboarding | Questionnaires and connected-data analysis to understand your goals and preferences |
| Personalised insights | Insights based on information you provide and connected services |
| Personalised Plans | Daily actions and recommendations covering movement, nutrition and rest |
| Plan adaptation | Adjustments based on changes in your goals, schedule, activity, sleep, recovery and progress |
| Snap & Go | Photograph-based meal logging and estimated nutritional information |
| Activity tracking | Manual or connected tracking of workouts, steps, active energy, sleep, weight and related activity |
| Progress tracking | Dashboards, check-ins, reports, summaries and completion information |
| Notifications | Reminders, nudges, progress updates and service & marketing communications |
| Connected services | Apple Health, Oura, WHOOP, Outlook Calendar and Google Calendar when available |
Features may vary by account type, location, device and version of the Services.
3.2. App Access
Some features are available only through the 360Me iOS application. Your use of the application is also governed by the EULA.
These Terms apply to both the 360Me website and iOS application. Use of the iOS application is additionally governed by the EULA.
3.3. Availability
We do not guarantee that the Services will always be available, uninterrupted or error-free.
We may suspend, modify, withdraw or discontinue any part of the Services. Where reasonably possible, we will provide advance notice of planned changes or downtime.
4. Account Registration
To access certain features, you may need to create an account or verify your identity.
You agree to:
- Provide accurate, current and complete information
- Keep your account information up to date
- Keep your login credentials confidential
- Notify us promptly of unauthorised account access
- Accept responsibility for activity carried out through your account
You may not create an account on behalf of another person without their authorisation.
We may suspend or terminate accounts that are inactive, fraudulent, used unlawfully or operated in breach of these Terms.
5. Connected Services
5.1. Optional Integrations
Connecting a third-party service is optional. You choose whether to connect Apple Health, Oura, WHOOP, Outlook Calendar or Google Calendar when available.
The information collected and processed through these services is described in the Privacy Policy.
5.2. Wearable and Health Integrations
If you connect Apple Health, Oura or WHOOP, 360Me may receive permitted health and activity information such as:
- Sleep
- Heart rate and heart-rate variability
- Recovery or readiness
- Activity and workouts
- Steps and active calories
- Respiratory rate
- Oxygen saturation
- Stress and strain information
- Other information made available by the provider
Oura and WHOOP connections are facilitated through Terra. Apple Health is accessed through a separate Apple Health integration.
This information may be used to generate and adapt personalised insights, Plans, recommendations and daily actions.
5.3. Calendar Integrations
If you connect Outlook Calendar or Google Calendar, 360Me may read permitted calendar information on a read-only basis.
This may include event titles, event times, calendar names, busy/free status and confirmed/tentative status.
The Services do not currently create, edit, move or delete calendar events.
Calendar information may be used to schedule or adapt Plan actions around your availability.
5.4. Connecting and Disconnecting
You may connect or disconnect supported services at any time through the relevant app or provider settings.
When you disconnect a wearable:
- We stop syncing new data from that source
- We stop using new data from that source for insights, Plan generation and Plan adaptation
- Your existing Plans and Plan history may remain available
- Existing data is handled according to the Privacy Policy
When you disconnect a calendar:
- We stop reading future events from that connection
- We stop using new calendar information for Plan generation and adaptation
- Existing Plan actions remain in your Plan unless you change them
- Previously processed calendar data is handled according to the Privacy Policy
Disconnecting a service in 360Me may not automatically revoke access granted to the relevant third-party provider. Where available, you should also remove 360Me’s access through that provider’s settings.
5.4. Connecting and Disconnecting
You may connect or disconnect supported services at any time through the relevant app or provider settings.
When you disconnect a wearable:
- We stop syncing new data from that source
- We stop using new data from that source for insights, Plan generation and Plan adaptation
- Your existing Plans and Plan history may remain available
- Existing data is handled according to the Privacy Policy
When you disconnect a calendar:
- We stop reading future events from that connection
- We stop using new calendar information for Plan generation and adaptation
- Existing Plan actions remain in your Plan unless you change them
- Previously processed calendar data is handled according to the Privacy Policy
Disconnecting a service in 360Me may not automatically revoke access granted to the relevant third-party provider. Where available, you should also remove 360Me’s access through that provider’s settings.
5.4. Third-Party Terms
Apple Health, Oura, WHOOP, Terra, Microsoft, Google and other third-party services may be governed by their own terms and privacy policies.
You are responsible for reviewing and complying with the relevant third-party terms. 360Me is not responsible for the availability, accuracy, security or practices of third-party services.
6. Future Programs and Paid Services
The Services may currently include free features.
If 360Me introduces paid features, subscriptions, coaching services, programmes or other fee-based services in the future, the applicable price, inclusions, cancellation rights, renewal terms and programme-specific conditions will be presented at the point of purchase or enrolment.
Those terms will supplement these Terms and the EULA where applicable.
7. Cancellations and Refunds
If paid features or services are introduced:
- Prices and payment terms will be shown before purchase
- Payments made through the iOS application will be processed through Apple’s In-App Purchase system
- Subscription renewals and cancellations will be managed through your Apple ID account settings
- Deleting the application does not automatically cancel an active subscription
- Refunds will be handled according to the applicable provider terms and consumer law
Your statutory consumer rights, including rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where applicable, are not affected by these Terms.
8. No Medical Advice
YThe Services and all content provided through them are intended for general wellness and informational purposes only.
360Me does not provide:
- Medical advice
- Medical diagnosis
- Medical treatment
- Emergency support
- Professional nutritional, fitness or healthcare services
No doctor-patient, clinician-patient or professional advisory relationship is created through your use of the Services.
You should consult a qualified healthcare professional before changing your diet, exercise routine, medication or treatment.
Do not disregard or delay seeking professional advice because of anything provided through the Services.
AI-generated content, meal estimates, insights, Plans and recommendations may be incomplete, inaccurate or unsuitable for you.
The Services do not diagnose, treat, cure or prevent any disease.
9. Acceptable Use
You agree not to use the Services to:
- Submit false, inaccurate or misleading information
- Engage in unlawful, fraudulent, harmful or deceptive activity
- Attempt to gain unauthorised access to accounts, systems or features
- Transmit viruses, malware or other harmful code
- Scrape, harvest or systematically extract data without written permission
- Use the Services for commercial purposes without our permission
- Impersonate another person
- Upload unlawful, defamatory, offensive or harmful content
- Upload content that infringes another person’s rights
- Interfere with the operation or security of the Services
- Violate applicable laws or regulations
We may restrict or terminate access where we reasonably believe that a user has breached these obligations.
10. User Content
You may submit content through the Services, including feedback, enquiries, photographs and other information.
You confirm that:
- You own or have the necessary rights to submit the content
- The content does not violate another person’s rights
- The content does not breach applicable law
- You have appropriate permission to submit content depicting another person
You retain ownership of the content you submit.
You grant 360Me a limited, non-exclusive, royalty-free licence to host, process, reproduce and use your content only as necessary to:
- Provide and operate the Services
- Generate and adapt your Plan
- Provide support
- Maintain security
- Comply with legal obligations
- Improve the Services where permitted by the Privacy Policy and applicable law
We will not publicly attribute or use identifiable user content in marketing without your separate consent.
11. Intellectual Property
All content and materials forming part of the Services, including text, graphics, logos, images, software, algorithms, databases, designs and branding, are owned by or licensed to DocMe Technologies Ltd.
You may use the Services for personal, non-commercial purposes only.
You must not reproduce, distribute, modify, publish, sell or create derivative works from the Services without our prior written permission.
360Me® is a registered UK trademark of DocMe Technologies Ltd. You may not use our trademarks without prior written consent.
12. Privacy and Data Protection
Your use of the Services involves the processing of personal data.
Our Privacy Policy explains:
- What information we collect
- How we use and share information
- How Apple Health, Oura, WHOOP and calendar data are processed
- How you can connect and disconnect third-party services
- How information is retained and deleted
- Your data-protection rights
By using the Services, you acknowledge that your personal data will be processed in accordance with the Privacy Policy.
We do not sell personal data or use connected health, wearable or calendar data for advertising or targeted marketing.
For data requests or consent withdrawals, contact DPO@join360.me.
If there is a conflict between these Terms and the Privacy Policy regarding the processing of personal data, the Privacy Policy will apply to that processing.
13. Third-Party Links and Services
The website or Services may contain links to third-party websites or connect with third-party services.
These links and integrations are provided for convenience. We are not responsible for:
- The content or accuracy of third-party services
- Their availability or security
- Their privacy practices
- Their terms and conditions
- Any loss or damage arising from your use of them
A link or integration does not imply endorsement by 360Me.
14. Disclaimer of Warranties
To the fullest extent permitted by law, the Services are provided “as is” and “as available”.
We do not guarantee that the Services will be:
- Accurate, complete or reliable
- Suitable for your individual needs
- Uninterrupted or error-free
- Secure or free from viruses
- Compatible with every device or operating system
- Available at all times
- Able to support a particular third-party integration
Nothing in these Terms excludes any warranty or right that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by law, DocMe Technologies Ltd, its affiliates, officers, directors, employees, agents, licensors and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Services.
This includes loss of profits, loss of data, loss of goodwill or business interruption.
Our total aggregate liability for claims arising from or relating to these Terms or the Services will not exceed the greater of:
- The amount you paid for 360Me paid services during the six months before the event giving rise to the claim; or
- £0 if you used only free features
Nothing in these Terms limits or excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot legally be limited or excluded
You remain responsible for health-related decisions made using information provided through the Services.
16. Indemnification
You agree to indemnify and hold harmless DocMe Technologies Ltd, its affiliates, officers, directors, employees and agents from claims, liabilities, damages, losses, costs and expenses, including reasonable legal fees, arising from:
- Your breach of these Terms
- Your misuse of the Services
- Content you submit
- Your violation of applicable law
- Your violation of another person’s rights
This section applies only to the extent permitted by law.
17. Suspension and Termination
17.1. Termination by You
You may stop using the Services at any time.
You may delete your account through any account-deletion option made available in the Services or by contacting DPO@join360.me.
If you have an active subscription, deleting the application or account may not automatically cancel the subscription. You must cancel subscriptions through your Apple ID account settings.
17.2. Termination by Us
We may suspend or terminate access to the Services if:
- You breach these Terms
- Your use creates security, legal or operational risks
- We are required to do so by law
- We discontinue or materially change the Services
- We reasonably believe suspension is necessary to protect users or the Services
Where reasonably practicable, we will provide notice before suspension or termination.
17.3. Effect of Termination
When these Terms end:
- Your right to use the relevant Services ends
- You must stop using the Services
- Your personal data will be handled in accordance with the Privacy Policy
- Provisions intended to survive termination, including intellectual property, disclaimers, liability, indemnification and governing law, will continue to apply
18. Changes to These Terms and the Services
We may update these Terms when:
- The Services or integrations change
- Our data-processing practices change
- Legal or regulatory requirements change
- We introduce new features or providers
We will publish updated Terms and, where required, provide additional notice before material changes take effect.
We may also update, suspend or discontinue any part of the Services. Where reasonably possible, we will provide advance notice of material changes.
Your continued use of the Services after revised Terms take effect means that you accept them.
19. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms, subject to any mandatory consumer rights in your country of residence.
20. General Terms
20.1. Entire Agreement
These Terms, the Privacy Policy, the EULA and any applicable programme-specific or purchase terms constitute the entire agreement between you and DocMe Technologies Ltd regarding the Services.
They replace any prior communications, representations or agreements relating to the same subject matter.
20.2. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
20.3. No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
20.4. Assignment
You may not assign or transfer these Terms without our prior written consent.
We may assign these Terms in connection with a merger, acquisition, restructuring, financing or sale of assets, subject to applicable law.
21. Contact Us
If you have any questions or concerns about these Terms, please contact:
360Me
8 Devonshire Square, London, EC2M 4PL, United Kingdom
Email: hello@the360.me
DPO / data requests: DPO@the360.me
VAT Reg: GB399070263 | Data Protection Reg: ZB197766
By using the Site (join360.me) or any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
