360Me End User License Agreement (EULA)

IMPORTANT — PLEASE READ CAREFULLY: By downloading, installing, accessing or using the 360Me application, website or any related products or services, you agree to be legally bound by this End User Licence Agreement (the “EULA”). If you do not agree to this EULA, do not use the Services.

1. Company and Acceptance of Terms

1.1. Company Details

The 360Me Services are owned and operated by DocMe Technologies Ltd, trading as 360Me, a company registered in England and Wales.

• Company number: 13475088
• Registered office: Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom
• UK VAT registration: GB399070263
• Data Protection registration: ZB197766

1.2. Binding Agreement

This EULA is a legal agreement between you and DocMe Technologies Ltd.

By downloading, installing, accessing or using the Services, you confirm that you have read, understood and agree to be bound by this EULA and the 360Me Privacy Policy, which forms part of this agreement.

1.3. Updates to the EULA

We may update this EULA when the Services, features, integrations or legal requirements change.

We will notify you of material changes through the Services or by other reasonable means. Your continued use of the Services after the updated EULA takes effect means that you accept the revised terms.

2. Description of Services

2.1. The App

360Me is a personalised health and wellness application designed to help you understand your lifestyle and build routines around movement, nutrition and recovery.

The Services may use information that you provide, information generated through your use of the Services and information from connected services to generate and adapt personalised insights, plans and daily actions.

2.2. Features

Depending on the version of the Services and your account type, features may include:

Features may change, be suspended or become unavailable from time to time.

2.3. Account

Some Services require you to create an account using Sign in with Apple or another supported authentication method.

You are responsible for:

• Providing accurate information
• Keeping your account details secure
• Keeping your device and login credentials secure
• All activity carried out through your account

You must notify us promptly if you believe your account has been accessed without authorisation.

2.4. Free and Paid Features

At the time of this EULA, the Services may include free features only.

We may introduce paid features, subscriptions or in-app purchases in the future. Before any paid feature becomes available, we will provide the applicable price, billing frequency, subscription period, renewal terms and cancellation information.

Payments made through the iOS application are processed through Apple’s In-App Purchase system and are subject to Apple’s applicable terms.

3. Connected Services

3.1. Optional Connections

Connecting a third-party service is optional. You decide whether to connect Apple Health, Oura, WHOOP, Outlook Calendar or Google Calendar when available.

The information collected through connected services is described in the Privacy Policy.

3.2. Wearable and Health Integrations

If you connect Apple Health, Oura or WHOOP, the Services may receive permitted health and activity information such as sleep, heart rate, HRV, recovery or readiness, activity, workouts, steps, calories, respiratory rate and other information made available by the provider.

Oura and WHOOP connections are facilitated through Terra. Apple Health is accessed through a separate Apple Health integration.

This information may be used to:

• Generate onboarding insights
• Generate personalised Plans
• Adapt your Plan
• Personalise daily actions and recommendations
• Display relevant metrics and progress information

3.3. Calendar Integrations

If you connect Outlook Calendar or Google Calendar (when available), the Services may read permitted calendar information on a read-only basis.

The Services may process event titles, event times, calendar names, busy/free status and confirmed/tentative status to help schedule and adapt your Plan.

The Services do not currently create, edit, move or delete calendar events.

3.4. Connecting and Disconnecting

You may connect or disconnect supported services at any time through the relevant app or provider settings.

When you disconnect a wearable:

• We stop syncing new data from that source
• We stop using new data from that source for insights, Plan generation and Plan adaptation
• Your existing Plan and Plan history may remain available
• Existing data is handled according to the Privacy Policy

When you disconnect a calendar:

• We stop reading future events from that connection
• We stop using new calendar information for Plan generation and adaptation
• Existing Plan actions remain in your Plan unless you change them
• Previously processed calendar data is handled according to the Privacy Policy

Disconnecting a service in 360Me may not automatically revoke access granted to the relevant third-party provider. Where available, you should also remove 360Me’s access through that provider’s account settings.

3.5. Third-Party Terms

Apple Health, Oura, WHOOP, Microsoft, Google and other third-party services may be governed by their own terms and privacy policies.

You are responsible for reviewing and complying with the relevant third-party terms. We are not responsible for the availability, accuracy, security or practices of third-party services.

4. No Medical Advice

4.1. Informational and Wellness Purposes

The Services provide general wellness and lifestyle information only.

360Me does not provide:

• Medical advice
• Medical diagnosis
• Medical treatment
• Emergency support
• Professional nutritional, fitness or healthcare services

Insights, Plans, recommendations, meal estimates and other content provided through the Services are intended to support your wellness goals.

4.2. No Doctor-Patient Relationship 

Your use of the Services does not create a doctor-patient, healthcare-provider or professional advisory relationship between you and 360Me.

4.3. Consult a Healthcare Professional

You should seek advice from a qualified healthcare professional regarding medical conditions, injuries, allergies, dietary restrictions, exercise or any other health concern.

Do not disregard professional advice or delay seeking medical attention because of information provided through the Services.

4.4. AI-Generated Content

Some insights, recommendations, meal estimates and Plans may be generated or supported by artificial intelligence or large-language-model technology.

AI-generated content may be incomplete, inaccurate, unsuitable or inconsistent. You are responsible for reviewing information and deciding whether it is appropriate for you.

Insights or plan recommendations offered by the App are based on general wellness practices and are not evaluated by regulatory authorities. The App does not diagnose, treat, cure, or prevent any disease.

4.5. Eligibility and Safety

The Services may not be suitable for people with certain medical conditions, active eating-disorder concerns, compulsive-exercise concerns or other circumstances identified through onboarding.

Where appropriate, the Services may decline to generate or continue a Plan and may direct you to seek independent professional advice.

This is a safety measure and is not a diagnosis.

5. Licence Grant and Restrictions

5.1. Licence Grant

Subject to your compliance with this EULA, DocMe Technologies Ltd grants you a limited, non-exclusive, non-transferable and revocable licence to access and use the Services for your personal, non-commercial purposes

You do not receive ownership of the Services or any intellectual property rights in them.

5.2. Prohibited Conduct

You agree not to:

• Reverse-engineer, decompile, disassemble or modify the Services
• Copy, reproduce, distribute, sell, lease or sublicense the Services
• Use the Services for unlawful, fraudulent, harmful or abusive purposes
• Circumvent security or access controls
• Interfere with the operation or availability of the Services
• Upload content that you do not have the right to share
• Upload content depicting another identifiable person without appropriate permission
• Use automated systems to access or extract data from the Services without our permission
• Impersonate another person or misrepresent your identity
• Use AI-generated content as a substitute for professional medical, nutritional or fitness advice
• Violate applicable laws or the rights of any third party

6. User Content

You retain ownership of photographs, information, feedback and other content that you submit to the Services.

You grant DocMe Technologies Ltd a limited licence to host, process, reproduce and use your content only as necessary to:

• Provide and operate the Services
• Generate and adapt your Plan
• Provide support
• Maintain security
• Comply with legal obligations
• Improve the Services where permitted by the Privacy Policy and applicable law

You confirm that you have the necessary rights and permissions to submit the content.

7. Intellectual Property

7.1. Ownership

All rights, title, and interest in and to the App, including all intellectual property rights, belong solely to DocMe Technologies Ltd or its licensors. This EULA does not transfer any ownership rights to you.

7.2. Trademarks

All trademarks, logos, and service marks displayed in the App are the property of DocMe Technologies Ltd or other third parties. You are not permitted to use these marks without prior written consent from the respective owners.

8. Privacy and Data Protection

Your personal data is processed in accordance with the 360Me Privacy Policy.

The Privacy Policy explains:

• What information we collect
• How we use and share information
• How connected health, wearable and calendar data is processed
• How you can connect and disconnect third-party services
• How information is retained and deleted
• Your data-protection rights

If there is a conflict between this EULA and the Privacy Policy regarding the processing of personal data, the Privacy Policy will apply to that processing.

We do not sell your personal data or use health, wearable or calendar data for advertising or targeted marketing.

9. Fees, Subscriptions and Cancellation

If paid features or subscriptions are introduced:

• Prices and payment terms will be shown before purchase
• Payments made through the iOS application will be processed by Apple
• Subscription renewals and cancellations will be managed through your Apple ID account settings
• Deleting the App does not automatically cancel an active subscription
• Refunds are subject to Apple’s applicable refund policies and applicable law

10. Service Availability

We will use reasonable efforts to keep the Services available, but we do not guarantee that the Services will:

• Always be available
• Be uninterrupted or error-free
• Work with every device or operating system
• Remain unchanged
• Always support a particular connected service
• Produce accurate or complete information

The Services may be unavailable due to maintenance, updates, technical problems, third-party outages or circumstances beyond our reasonable control.

11. Disclaimers and Limitation of Liability

11.1. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied.

We do not guarantee that the Services will meet your individual needs or produce any particular health, fitness, nutrition or lifestyle result.

11.2. Health-Related Responsibility

You are responsible for decisions you make based on information provided through the Services.

You should consult a qualified healthcare professional before changing your diet, exercise routine, medication or treatment.

11.3. Limitation of Liability

To the maximum extent permitted by law, DocMe Technologies Ltd, its affiliates, employees, officers, licensors and service providers will not be liable for indirect, incidental, special, punitive or consequential loss arising from your use of the Services.

Our total liability for claims relating to the Services will not exceed the greater of:

• The amount you paid for Paid Features during the six months before the event giving rise to the claim; or
• £0 if you used only free features.

Nothing in this EULA limits or excludes liability that cannot legally be limited or excluded.

12. Indemnification

You agree to indemnify and hold harmless DocMe Technologies Ltd, its affiliates, officers, directors, employees and agents from claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising from:

• Your breach of this EULA
• Your misuse of the Services
• Your submitted content
• Your violation of applicable law
• Your violation of another person’s rights

This section applies only to the extent permitted by applicable law.

13. Suspension and Termination

13.1. Termination by You

You may stop using the Services at any time.

You may delete your account through the account-deletion option made available in the Services or by contacting DPO@join360.me.

If you have an active subscription, deleting the App or account may not automatically cancel the subscription. You must cancel subscriptions through your Apple ID account settings.

13.2. Termination by Us

We may suspend or terminate access to the Services where:

• You breach this EULA
• Your use creates security, legal or operational risks
• We are required to do so by law
• We discontinue or materially change the Services
• We reasonably believe suspension is necessary to protect users or the Services

Where reasonably practicable, we will provide notice before suspension or termination.

13.3. Effect of Termination

When this EULA ends:

• Your licence to use the Services ends
• You must stop using the Services
• Your account and personal data will be handled in accordance with the Privacy Policy
• Provisions intended to survive termination, including intellectual property, disclaimers, liability, indemnification and governing law, will continue to apply

14. Governing Law and Jurisdiction

This EULA and any non-contractual obligations arising from it are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising from this EULA, subject to any mandatory consumer rights in your country of residence.

15. General Terms

15.1. Entire Agreement

This EULA and the Privacy Policy constitute the entire agreement between you and DocMe Technologies Ltd regarding the Services.

15.2. Severability

If any provision of this EULA is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3. No Waiver

Failure to enforce any provision of this EULA does not constitute a waiver of that provision.

15.4. Assignment

You may not assign or transfer this EULA without our prior written consent.

We may assign this EULA in connection with a merger, acquisition, restructuring, financing or sale of assets, subject to applicable law.

15.5. Apple Terms

If you use the iOS application:

• This EULA is between you and DocMe Technologies Ltd, not Apple
• Apple is not responsible for the Services or their content
• Apple has no obligation to provide maintenance or support for the Services
• Apple is not responsible for warranty claims relating to the Services
• Apple is a third-party beneficiary of this EULA and may enforce the applicable terms against you
• Your use of the Services must comply with Apple’s applicable terms and App Store rules

16. Contact Us

If you have questions or concerns about this EULA or the 360Me App, please contact:

DocMe Technologies Ltd

8 Devonshire Square, London, EC2M 4PL, United Kingdom

General: hello@the360.me

Data Protection Officer: DPO@join360.me

VAT Reg: GB399070263

Data Protection Reg: ZB197766

By clicking “Accept,” installing, accessing, or otherwise using the 360Me App, you acknowledge that you have read, understood, and agree to be bound by the terms of this EULA under English law.