360Me End User License Agreement (EULA)

IMPORTANT – PLEASE READ CAREFULLY: BY DOWNLOADING, INSTALLING, ACCESSING OR USING THE 360ME APPLICATION, WEBSITE(S) OR ANY RELATED PRODUCTS OR SERVICES (COLLECTIVELY, THE “SERVICES”), YOU AGREE TO BE LEGALLY BOUND BY THIS END USER LICENSE AGREEMENT (THE “EULA”). IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. Company and Acceptance of Terms

1.1. Company Details

The 360Me App is owned and operated by DocMe Technologies Ltd, a company registered in England (Company No. 13475088), with its registered office at Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom. UK VAT registration number: GB399070263. Data Protection registration number: ZB197766.

1.2. Binding Agreement

This EULA constitutes a legal agreement between you and DocMe Technologies Ltd. By installing or using the App, you acknowledge that you have read, understand, and agree to be bound by this EULA and the Privacy Policy, which is incorporated by reference.

1.3. Updates to the EULA

The company reserves the right to update or modify this EULA at any time, at its sole discretion. Material changes will be communicated via the App or other reasonable means. Your continued use after notification constitutes acceptance.

2. Description of Services

2.1. The App

360Me is a personalised iOS health and wellness application, provided by DocMe Technologies Ltd, designed for goal-oriented adults whose health and fitness routines have slipped because life gets in the way. The App connects to Apple Health and, where needed, a short conversational questionnaire about your lifestyle, dietary preferences and medical background, to generate a personalised plan of 2–3 daily actions covering movement, nutrition and rest and to help you track and adapt that Plan over time.

2.2. Core Features

Depending on the version of the App you are using and your account tier, the Services may include: onboarding analysis of your Apple Health data; a conversational “Bridge the Gap” questionnaire; AI/LLM-generated insights and a personalised Plan; a daily action dashboard and checklist; “Snap & Go” photo-based meal logging with estimated nutritional values (all estimates editable by you); workout tracking (manual tick-off or automatic detection via Apple Health/Apple Watch); passive tracking of sleep, activity and weight; and periodic notifications, nudges and summaries based on your own activity in the App.

2.3. Freemium Model

The App is offered on a freemium basis — a free tier (live currently) plus one or more optional paid tiers (part of next releases) or in-app purchases — as further described in Section 4.

2.4. Your Account

To use the Services you must create an account using Sign in with Apple. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it.

3. No Medical Advice

3.1. Informational Purposes Only

360Me does not provide medical advice, diagnosis, or treatment. All content — including text, graphics, images, suggestions, meal plans, fitness recommendations, or other material provided by the App is intended for informational and wellness purposes only.

3.2. No Doctor-Patient Relationship

No doctor-patient relationship is created through your use of the App, regardless of any interaction with AI-driven recommendations, or health data integrations.

3.3. Consult a Healthcare Professional

Always seek the advice of a qualified healthcare provider regarding any medical concerns or conditions. Do not disregard professional medical advice or delay seeking it because of information in the App.

3.4. Not Evaluated by Authorities

Insights or recommendations offered by the App are based on general wellness practices and are not evaluated by regulatory authorities. The App does not diagnose, treat, cure, or prevent any disease.

3.5. Eligibility and Medical Exclusions

The App is not designed or intended for individuals with certain diagnosed medical conditions, active eating-disorder or compulsive-exercise concerns, or other circumstances the App identifies through its onboarding questionnaires. Where you disclose such a condition, the App may decline to generate a personalised Plan for you and will direct you to seek independent professional or specialist advice instead. This is a safety feature, not a diagnosis, and does not replace consultation with a qualified healthcare professional.

4. Free Tier and Future Paid Features

4.1. Free Tier

At launch, all features of the App — onboarding, insights, your personalised Plan, and the full daily loop (dashboard, checklist, Snap & Go meal logging, workout tracking, notifications and progress view) — are provided free of charge, with no in-app purchases or subscriptions required.

4.2. Future Paid Features 

DocMe Technologies Ltd may in future offer additional features, content or functionality on a paid basis, purchased through Apple’s In-App Purchase system (“Paid Features”). No Paid Features are part of the App at this time. Before any Paid Feature is introduced, this EULA will be updated to describe it in full — including the title, length and price of any subscription, billing frequency, and auto-renewal and cancellation terms — in accordance with Apple’s App Store guidelines, and you will be notified in accordance with Section 1.3.

4.3. Core Plan Generation

At this time, the App does not require payment to generate your Plan, reveal your Plan, or show your goal-specific projected outcomes. Should this change as Paid Features are introduced, we will update this EULA and notify you in accordance with Section 1.3 before the change takes effect.

5. Licence Grant and Restrictions

5.1. Licence Grant

Subject to your compliance with this EULA, DocMe Technologies Ltd grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the App on compatible devices for personal, non-commercial purposes.

5.2. Prohibited Conduct

You agree that you will not:

• Reverse-engineer, decompile, or modify the App or any portion of it
• Use the App for any unlawful, fraudulent, or harmful purpose
• Violate any applicable laws or regulations in your use of the App
• Resell, lease, or otherwise redistribute the App without express permission
• Submit photographs or other content through Snap & Go or any other feature that you do not have the right to share, or that depict another identifiable individual without their consent
• Rely on the App’s AI-generated insights, Plan or recommendations as a substitute for professional medical, nutritional or fitness advice

6. Intellectual Property

6.1. Ownership

All rights, title, and interest in and to the App, including all intellectual property rights, belong solely to DocMe Technologies Ltd or its licensors. This EULA does not transfer any ownership rights to you.

6.2. Trademarks

All trademarks, logos, and service marks displayed in the App are the property of DocMe Technologies Ltd or other third parties. You are not permitted to use these marks without prior written consent from the respective owners.

7. Privacy

7.1. Data Collection

The company collects and processes personal data in accordance with its Privacy Policy, which may include your Apple Health data (such as steps, heart rate, heart-rate variability, sleep, workouts and body weight), photographs you submit for meal logging, and your answers to onboarding, lifestyle, dietary, medical, injury and allergy questionnaires, to provide personalised insights, your Plan, and coaching-style guidance.

7.2. Third-Party Integrations

When you connect the App to third-party platforms (e.g., Apple Health, Sign in with Apple, Apple push notifications, Apple In-App Purchase, or wearable devices such as Apple Watch), the company may receive additional personal data. The use of such data is governed by this EULA, the Privacy Policy, and the respective policies of the third-party service. Apple Health data is analysed on your device to generate your initial insights; the underlying records are subsequently uploaded to our servers in the background to support ongoing Plan generation and account continuity, and are thereafter handled as described in Section 7.4. We do not sell your personal data and do not use connected health-source data for advertising.

7.3. Data Security

The company implements commercially reasonable security measures to protect your personal data but cannot guarantee absolute security.

7.4. Confidentiality of Clinical and Health Data

Health-related data collected through the App — including data from wearable devices and Apple Health, meal photographs and nutritional estimates, and your medical, injury and allergy questionnaire responses — will not be shared with any party outside of the App, including the individual/customer to whom the data relates, except:

(a) with accredited technology, hosting, or AI-processing partners strictly as necessary to deliver the Services (e.g., cloud storage, connected device data syncing, Apple Health records, or AI-based insight and Plan generation);

(b) where required for legal or regulatory purposes, including in response to a data subject access request made by the customer under applicable data protection law; or

(c) as otherwise described in the Privacy Policy.

8. Disclaimers and Limitation of Liability

8.1. Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law, the company expressly disclaims all warranties, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

8.2. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCME TECHNOLOGIES LTD, ITS AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP. Total liability for damages shall not exceed the greater of (i) the amounts you paid for any Paid Features in the six (6) months preceding the claim, or (ii) £0 where you have used only the Free Tier. Nothing in this EULA limits liability that cannot be excluded or limited by applicable law.

8.3. Health Risks

You assume full responsibility for any health-related decisions or outcomes based on information provided by the App. Always consult a qualified healthcare professional before making changes to your diet, exercise routines, or medical treatments.

8.4. No Guarantees

The company does not guarantee any specific health outcome, weight change, fitness improvement, or other result from use of the Services.

9. Indemnification

You agree to indemnify and hold harmless DocMe Technologies Ltd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, or expenses (including reasonable legal fees) arising out of or related to: (a) your breach of this EULA; (b) misuse of the App or Services; (c) your User Content; or (d) your violation of any applicable law or third-party rights.

10. Termination

10.1. Termination by You

You may terminate this EULA at any time by deleting the App from your devices, or by deleting your account at any time via Profile & Settings within the App (in accordance with Apple’s App Store account-deletion requirements), and cancelling any active subscription through your Apple ID account settings.

10.2. Termination by Us

The company may suspend or terminate your access to the App at any time for violations of this EULA or for any other reason, without prior notice or liability.

10.3. Effect of Termination

Upon termination, all rights and licences granted to you under this EULA immediately cease. Sections intended to survive termination (e.g., Disclaimers, Limitation of Liability, Indemnification, Intellectual Property) shall remain in full force and effect.

11. Governing Law and Jurisdiction

This EULA and any non-contractual obligations or claims arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflicts of law principles. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to this EULA, subject to any mandatory consumer rights in your country of residence.

12. General

12.1. Entire Agreement

This EULA and the Privacy Policy constitute the entire agreement between you and DocMe Technologies Ltd regarding the App and Services.

12.2. Severability

If any provision of this EULA is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

12.3. No Waiver

The company’s failure to enforce any right or provision of this EULA will not operate as a waiver of such right or provision.

12.4. Assignment

You may not assign or transfer this EULA or any rights or obligations hereunder without the company’s prior written consent. The company may assign this EULA on notice, including in a merger, acquisition, or asset sale.

13. Contact Us

If you have questions or concerns about this EULA or the 360Me App, please contact us at:

DocMe Technologies Ltd

Salisbury House, Station Road, Cambridge, CB1 2LA, United Kingdom

Email: Support@the360.me

VAT Reg: GB399070263

Data Protection Reg: ZB197766

By clicking “Accept,” installing, accessing, or otherwise using the 360Me App, you acknowledge that you have read, understood, and agree to be bound by the terms of this EULA under English law.